Android 11 has altered their Location Permission settings. Please see our updated troubleshooting instructions below:

Verify your Battery Optimization settings:

Settings > Apps > MileCatcher > Battery > Unrestricted
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Verify your MileCatcher account settings:

Menu > Is the Trip Detection icon green? (located at the bottom of the main app menu)

Menu > Work Hours. Are your work hours set to "do not track trips" for specific days/hours? If so, adjust or disable.

Android OS Phone Settings:

Settings > Location > Use Location ON

Settings > Location > MileCatcher > Permissions > Location > ALLOW ALL THE TIME

Settings > Location > MileCatcher > Permissions > Location > Use Precise Location ON

Settings > Location > MileCatcher > Mobile data & Wi-Fi > Unrestricted data usage ON

Settings > Privacy > Permissions Manager > Physical Activity > MileCatcher > Allow

Settings > Battery > Disable any aggressive phone-specific battery saver mode. More details at: https://dontkillmyapp.com

Ensure WiFI and 4G/LTE Data is always on. Even when not driving.

Ensure Airplane mode is OFF

If you are operating on Android 10 or below, you can view past troubleshooting instructions here.

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