MileCatcher Support
Trip logging issue for Android 9 or below.

Trip logging issue for Android 9 or below.

Verify your MileCatcher account settings:
Check Menu > Account. Is your subscription active or in-trial? If not, please subscribe.
Check Menu > Is the Trip Detection icon green? (located at the bottom of the main app menu)
Check Menu > Work Hours. Are your work hours set to "do not track trips" for specific days/hours? If so, adjust or disable.


Android OS Phone Settings:

Settings > Location "ON" and at "HIGH ACCURACY" ? See video below.

Settings > Data Saver is disabled. Make sure this is set to OFF so app has unrestricted data usage. Search for Data Saver, Set Mobile Data Limit or Restrict Background data.

Settings > Location "App permission" - Is the MileCatcher app "On"?

Settings > Battery > Disable any aggressive battery saver mode on Android. More details at https://dontkillmyapp.com

Ensure WiFI and 4G/LTE Data is always on. Even when not driving.

Ensure Airplane mode is OFF?


if still no success, please contact us at support@milecatcher.com


Still need help?

Contact Support
Typically responds within one business day.