Please check the troubleshooting instructions below:
Confirm that you are operating on the latest update of MileCatcher and update if available.
iOS Settings > MileCatcher > Location Services > "Always".
iOS Settings > MileCatcher > Background App Refresh > "ON".
iOS Settings > Battery > Low Power Mode > OFF
iOS Settings > Cellular > Cellular Data ON.
iOS Settings > Cellular Data > Roaming ON > Enable LTE ON > Low Data Mode OFF
NOTICE: Apple will periodically verify location service permissions for MileCatcher in pop-up messages, If you do not tap “ALWAYS ALLOW” each time, trip logging will STOP PERMANENTLY.
Please also verify your MileCatcher app settings:
Menu > Trip Detection is ON (located at the bottom of the in-app Menu. The icon should be green). If Trip Detection is off, tap and enable.
Menu > Work Hours. Are your work hours set to "do not track trips" for specific days/hours? If so, disable or adjust.
For any past trips that were missed, they can be added back manually via the in-app Menu > Trips > three dot menu in the top right corner > "Add new trip". Trips can also be added via portal.milecatcher.com from your PC or Mac > and clicking "+ADD" above the map view.
If you continue to experience issues with trip logging after confirming the settings above, please force quit and relaunch the app (do NOT uninstall).
If you are still experiencing issues with trip logging after checking the troubleshooting instructions and force-quitting the app, please reach out to us at email@example.com