Verify your MileCatcher account settings:
Menu > Is the Trip Detection icon green? (located at the bottom of the main app menu)
Menu > Work Hours. Are your work hours set to "do not track trips" for specific days/hours? If so, adjust or disable.
Android OS Phone Settings:
Settings > Location > Use Location ON
Settings > Location > MileCatcher > Permissions > Location > ALLOW ALL THE TIME
Settings > Location > MileCatcher > Mobile data & Wi-Fi > Unrestricted data usage ON
Settings > Privacy > Permissions Manager > Physical Activity > MileCatcher > Allow
Settings > Battery > Disable any aggressive phone-specific battery saver mode. More details at: https://dontkillmyapp.com
Ensure WiFI and 4G/LTE Data is always on. Even when not driving.
Ensure Airplane mode is OFF
Verify your MileCatcher account settings:
Check Menu > Account. Is your subscription active or in-trial? If not, please subscribe.
Check Menu > Is the Trip Detection icon green? (located at the bottom of the main app menu)
Check Menu > Work Hours. Are your work hours set to "do not track trips" for specific days/hours? If so, adjust or disable.
Android OS Phone Settings:
Settings > Location "ON" and at "HIGH ACCURACY" ? See video below.
Settings > Data Saver is disabled. Make sure this is set to OFF so app has unrestricted data usage. Search for Data Saver, Set Mobile Data Limit or Restrict Background data.
Settings > Location "App permission" - Is the MileCatcher app "On"?
Settings > Battery > Disable any aggressive battery saver mode on Android. More details at https://dontkillmyapp.com
Ensure WiFI and 4G/LTE Data is always on. Even when not driving.
Ensure Airplane mode is OFF?
if still no success, please contact us at support@milecatcher.com
