1. Please check your e-mail's spam filter. Add firstname.lastname@example.org as an e-mail contact.
2. Check that your MileCatcher account e-mail is not misspelled: Go to the in-app Menu > Account > Edit to change your email if needed.
3. Try CC'ing a report to an alternative email to test our service.
You can change your account email via the in-app Menu > Account > Edit. You can also edit your email through portal.milecatcher.com > Settings.