1. Please check your e-mail's spam filter. Add support@milecatcher.com as an e-mail contact.

2. Check that your MileCatcher account e-mail is not misspelled: Go to the in-app Menu > Account > Edit to change your email if needed.

3. Try CC'ing a report to an alternative email to test our service.

You can change your account email via the in-app Menu > Account > Edit. You can also edit your email through portal.milecatcher.com > Settings.