Android 10 has altered their Location Permission settings. Please see our updated troubleshooting instructions below:
Verify your MileCatcher account settings:
Menu > Is the Trip Detection icon green? (located at the bottom of the main app menu)
Menu > Work Hours. Are your work hours set to "do not track trips" for specific days/hours? If so, adjust or disable.
Android OS Phone Settings:
Settings > Location > Use Location ON
Settings > Location > MileCatcher > Permissions > Location > ALLOW ALL THE TIME
Settings > Location > MileCatcher > Mobile data & Wi-Fi > Unrestricted data usage ON
Settings > Privacy > Permissions Manager > Physical Activity > MileCatcher > Allow
Settings > Battery > Disable any aggressive phone-specific battery saver mode. More details at: https://dontkillmyapp.com
Ensure WiFI and 4G/LTE Data is always on. Even when not driving.
Ensure Airplane mode is OFF
If you are operating on Android 9 or below, you can view past troubleshooting instructions here.